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Patient and Family Centered Care (PFCC) designs hospital resources and staff around the needs of patients and families, rather than around internal departments.
The main goal of PFCC is to provide care based on each patient’s needs and desires.
What does this mean for patients of the Bone and Joint Center at Magee-Womens Hospital of UPMC?
PFCC for people with hip and knee arthritis focuses on the entire patient care experience.
The team at the Bone and Joint Center provides joint replacement patients and their families with:
This approach of viewing all bone and joint care through the eyes of patients and families helps improve:
The Bone and Joint Center at Magee aims to make the joint replacement process as easy as possible for patients and families.
The center includes doctors’ offices and a preoperative outpatient center on the hospital’s first floor. This makes access to treatment easier for people with joint pain or orthotics.
It also offers valet parking and a concierge service to help reduce delays for arrivals and discharges at the hospital's entrance.
The Bone and Joint Center's inpatient unit reinforces the user-friendly theory of PFCC, featuring:
After joint replacement surgery, patients stay in the Bone and Joint Center's wellness unit.
Designed to provide a relaxed setting for patients and families, this inpatient unit includes:
To learn more about the practice of patient- and family-centered care, see: