Also part of the UPMC family:
Also part of the UPMC family:

​During Your Stay at UPMC Mercy

UPMC Content 3

Hospital Services

On this page:


Special Needs and Communication Assistance

At UPMC Mercy, we strive to accommodate all of our patients’ and visitors' special needs or physical challenges.

For people with impaired hearing or communications needs, we offer:

  • Sign language interpreters
  • Amplified phone receivers and TDD (telecommunications devices for the deaf)
  • Closed-captioned television
  • Printed educational materials
  • Language interpreters/translators

If you have any concerns, please talk with your nurse or the head nurse on the nursing unit.

Visit the UPMC Disabilities Resource Center for more information about our special needs services.

Top of page


Lost and Found

You are responsible for your personal belongings and valuables. Please leave all valuables — such as jewelry, large amounts of cash, and sentimental items — at home.

If it is necessary to secure your belongings until someone can take them home for you, we strongly advise you to contact security to have them collected, inventoried, and secured. To make arrangements, please coordinate with your nurse.

Any personal items found throughout the hospital are turned over to the Security Department for safekeeping until claimed. To inquire about a lost item, call 412-232-7998.

Top of page


Spiritual Care

For information about spiritual care at UPMC Mercy, please call 412-232-8198.

Top of page


Palliative Care

We offer palliative care services for patients who are dying, and those with life-limiting illnesses.

The service emphasizes:

  • Relief from pain and other distressing symptoms.
  • Integration of physical, psychological, and spiritual aspects of patient care.
  • Development of a support system to help patients live as actively as possible.
  • Assisting the family to cope during the patient's illness and in bereavement.

For more information, please visit the UPMC Palliative and Supportive Institute.

Top of page


UPMC Mercy Health Center Pharmacy

Location: 1st floor

Hours: Monday through Friday: 9 a.m. – 5 p.m. Closed weekends and holidays

Phone: 412-232-7672 – call for refills

Fax: 412-232-3177

Learn more about the  UPMC Mercy Health Center Pharmacy on our pharmacy services site or view the Mercy Pharmacy Panel Card for answers to your frequently asked questions.

Top of page


Additional UPMC Patient Resources

Find more information in our general patient resources section to help you prepare for your stay at UPMC Mercy.

  • Pain control: Your nurses and doctors will work with you to help alleviate or control your pain levels during your stay.
  • Organ donation: Learn more about becoming an organ or tissue donor.
  • Discharge planning: Your nurse will work with you and your family to plan your discharge from UPMC Mercy.
  • UPMC Patient Relations: You may have concerns during your stay at UPMC Mercy. You can contact the Patient Relations Department of Mercy at 412-232-7204.
  • Patient Rights and Responsibilities: Please take a moment to review our system-wide Patient Rights and Responsibilities adopted to protect the interests and well-being of our patients.

Top of page


Find a Doctor

Browse UPMC doctors and medical professionals to find the care that's right for you. Customize your search by specialty, zip code, last name, and more.


Visit the UPMC Find a Doctor website.
Make an Appointment

Find important information on scheduling your appointment or finding a doctor or service that meets your needs.


Request an appointment now.
Find a Location

Browse addresses and contact information for our network of hospitals, specialty care practices, and community health locations.


Find a UPMC location near you.
Pay Your Bill

Learn more about how to pay your UPMC bill. Find resources including payment methods and contact information for assistance.


Pay your bill now.
Find a Career

Advance your career with UPMC. Discover our latest job listings and learn about our values and career pathways.


Find your ideal career at UPMC.