Thank you for choosing us as your health care provider. At UPMC Somerset, quality patient care and services are our top priority. Your providers are dedicated to delivering exceptional patient care in a comfortable, healing environment.
What to Expect for Your Hospital Stay
If you will be staying overnight, please bring only a few personal items with you, including toiletries such as toothpaste, toothbrush, pajamas, robe, slippers, and a change of clothes for going home. Keep your cellphone, dentures, hearing aids, eyeglasses, and contact lenses in properly labeled containers in the bedside stand. Please leave jewelry, money, and other valuables at home.
Read A Guide to Your Hospital Stay (PDF).
What to Expect for Your Same-Day Surgery
Please wear comfortable clothing to your surgery, as you may be asked to change into a gown. Keep your cellphone, dentures, hearing aids, eyeglasses, and contacts with you or with your support person. Please leave jewelry, money, and other valuables at home.
Read A Guide to Your Surgery (PDF).
What to Expect for Your Recovery
Discharge
Your physician is responsible for giving permission for your discharge. Therefore, you will need to have clothing and transportation arrangements made for the day of discharge.
Please plan to check out by 4 p.m. A nurse will inform you or your party if your attention is needed to complete any forms; however, most paperwork is completed upon admission.
When you are discharged, the nursing unit will call the escort service to assist you to your driver’s car. Make certain you remove all personal belongings from your room.
Discharge planning
When your hospital stay is complete, UPMC Somerset wants to be certain that you and those who will provide for you when you leave are ready to continue any ongoing medical care you may need once you are discharged.
A discharge plan allows patients, caregivers, and staff to be better organized and ready for a patient's transition from the hospital. It will help provide a smooth adjustment to the next phase of your treatment.
Ahead of your discharge, any inpatient ordered tests will be completed. We will also have arranged for the delivery of services, equipment, or supplies that you might need for your continued healing.
If you have any questions or concerns, please talk to your medical providers before discharge.
Our Outcomes Management Team meets daily to assist with planning for patient discharges. We can help you and your family with any needs you may have after your stay here at UPMC Somerset.
Anticipating your needs at home is important. Let us help! A member of our team can help you with:
- Finding an extended care or long-term care facility.
- Renting durable medical equipment.
- Scheduling home health care or other rehabilitation services.
This service is provided at no charge, and all information is kept strictly confidential. Ask your nurse about our discharge planning service, or call us at 814-443-5108.
UPMC Somerset Home Health
Many patients prefer to recuperate from an illness or an injury in their own homes. In fact, convalescing at home can make some patients more comfortable and help keep health care and insurance costs down. UPMC Somerset Home Health brings the same quality hospital-like care right to your home.
We offer a comprehensive range of medical services in the home through our network of:
- Home health aides.
- Medical social workers.
- Nurses.
- Occupational therapists.
- Physical therapists.
- Speech therapists.
Let Home Health assist you by calling 814-443-4663.
Additional Patient Resources
Advance directives and living wills
UPMC Somerset’s Social Services Department receives frequent inquiries regarding advance directives and living wills. To assist you with these inquiries, we provide a downloadable packet of information, which includes a worksheet for advance directives, a fact sheet, advance directive Q&A, and a copy of a living will declaration.
If you need additional information, feel free to call the UPMC Somerset Social Services Department at 814-443-5139.
Learn more about advance care planning.
Financial assistance
Learn more about financial assistance with expenses for medical care, including UPMC hospital and physician services.
Patient portal
Log in to the UPMC Patient Portal to manage your care.
Patient privacy
UPMC publishes a Notice of Privacy Practices for public review and disclosure. To read it, visit the PDFs below.
Patient safety
At UPMC Somerset, safety is at the heart of our care. We take every step to ensure the safety of you and your loved ones while you're in our care.
Learn more about patient safety at UPMC.
Patient satisfaction
UPMC Somerset is fully committed to providing excellent patient care. If at any time you have concerns or complaints about your care, tell hospital staff. Complaints or grievances may be made in writing, by phone, or in person. You can expect a timely response to your complaint or grievance.
If you are an inpatient, please ask to speak with your unit director, who will address your concerns with you immediately. If you have been discharged and would like to discuss your concerns, please contact the patient care liaison at 814-443-5809. You may also request to speak with the director of the department where you have concerns by contacting the hospital operator at 814-443-5000.