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Patient Information and Concerns

Have a concern about your or family member's care at UPMC Pinnacle? We want to know.

Patient Representative Offices

Our patient representatives are here to follow up and help you resolve your issues and concerns. You can contact us in one of three ways:

  • Phone:
    • UPMC Pinnacle Harrisburg, Community Osteopathic, West Shore: 717-782-5503
    • UPMC Carlisle: 717-960-3359
    • UPMC Hanover: 717-316-2273
    • UPMC Lititz: 717-625-5606
    • UPMC Memorial: 717-849-5300
  • Mail. Send the relevant information to:
  • Patient Representatives Office
    UPMC Pinnacle Hospitals
    PO Box 8700
    Harrisburg, PA 17105-8700

  • Online. To contact us via the web please use our online contact form for non-emergency patient care concerns as well as for compliments.

Important: Your privacy is important to UPMC Pinnacle. Please read our website privacy policy to understand how the information sent via our website and extended communication beyond our website is protected.

General Inquiries

For general, non-patient inquiries, please contact the UPMC Pinnacle Phone Line at 717-231-8900 or via our online form.

Other Contact Options

Is this an emergency?
If you have a medical emergency, please dial 911.

Looking for patient information?
If you need to get in touch with a patient or need more information regarding your loved one, please call the operator of the hospital in which your loved one is admitted.

Do you need a prescription refill?
Please contact your doctor or pharmacy directly.

Do you need results for a recent medical test?
Please call your doctor directly, or sign up for the PinnacleHealth patient portal and get access to certain medical results and information.


MyPinnacleHealth provides patients across the central Pa. region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits.

Log-In or Sign Up Today

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