UPMC believes that each person has the right to understand their health. This means providing interpreters and translations, in the patient’s preferred language, through all aspects of patient care. Qualified sign and spoken language interpreters, over-the-phone interpretation services, and written information are provided free of charge.
When patient’s better understand disease information, prognosis, risks, and treatments, they can make more informed decisions regarding their health. Empowering individuals through education in their preferred language, allows them to self-advocate and lead healthier lives.
Nondiscrimination Policy (PDF).
UPMC Communication Assistance Services in Inpatient Care (PDF).
UPMC Communication Assistance Services in Outpatient Care (PDF).
For UPMC Central Pa's Foreign Language Procedural Policy please visit the Infonet and search UPMC Pinnacle Policies.
How To Request An Interpreter and Translation Needs
Contact UPMC Central Pa's Mission Effectiveness Language Services Department via email at pereze2@upmc.edu or call 717-782-5522.
What Languages Are Available?
We provide interpretation in over 150 languages. We utilize phone, video, and in-person interpretation services.
Become a qualified medical interpreter.
Bridging the Gap (PDF)