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Walk-In Care: Choosing the Right Care at UPMC in Central Pa.

From major accidents and illnesses to minor bumps and bruises, UPMC in Central Pa. is ready and able to provide the region’s best care when you need us most. Choose the right care needed for your condition.

Primary Care Doctor? Urgent Care Center? Emergency Room?

Did you know only 29 percent of emergency room visits require emergency care? Visiting the emergency room is also two to three times more expensive than going to an urgent care clinic or visiting your doctor's office. Learn when you should call your primary care doctor or go to the ER, walk-in care or urgent care.

Call Your Primary Care Provider First

Your primary care provider (PCP) is always your best option for minor illnesses that do not require emergency or urgent care. Your UPMC  PCP is your partner in health, providing routine care, treating illness, managing chronic conditions, and acting as your advocate within the health care system. Your PCP generally provides you with most of your medical care. If you need specialized treatment for a health problem, your PCP will refer you to a specialist and help coordinate your treatment.

Your UPMC PCP is the right person to help with common illnesses, minor injuries, and routine health exams. Call your PCP first before seeking care at other health care locations for these services:

  • Ongoing care, like chronic disease management, physicals, prescription refills, vaccinations, and health screenings
  • Common illnesses, such as colds, flu, earaches, sore throats, coughs, migraines, fever, or rashes
  • Minor injuries, such as sprains, back pain, minor cuts and burns, minor broken bones, or minor eye injuries
  • When you need advice about a health care problem

Consider Virtual Primary Care–UPMC. a virtual, full-service family medicine practice offering a complete spectrum of care for people ages 18 and older. We manage your health and provide preventive and diagnostic care for both acute and chronic illnesses, to help you achieve and maintain good health. When an in-person visit or service is needed, you can be seen at any of the traditional practice sites of virtual practice provider. 

Virtual primary care is an ideal health care option for patients who have transportation or childcare challenges, fixed work hours, or travel often. To schedule your new patient virtual visit, simply use the online self-scheduling link or call 717-207-4800.

24/7 Nurse Advice Line

When you’re not feeling well, always call your primary care provider first. Even when the office is closed, our nurse advice line in Central Pa. is available 24 hours a day, 7 days a week. Simply call your PCP’s office and select the nurse advice option, or call 717-988-0074, toll-free 1-866-968-7731. A registered nurse will ensure you get the right care in the right setting and there is no charge. Allow our nurse advice team to help determine your pathway to care. 

Online Video Visits

On-demand video visits are now available within MyChart for patients experiencing COVID-19 or flu symptoms! Online On-Demand video visits are available Monday through Sunday 8 a.m. to 8 p.m. Wait times will vary by day and time. In addition, patients can schedule their primary care and specialty care visits via online video as well. Please call your doctor today to see if a video visit is an option for you. Primary care patients can also schedule a video visit directly through their patient portal. Learn more about video visits.

E-Visits for Non-Emergency Conditions

UPMC in Central Pa. now offers E-Visits through the MyPinnacleHealth patient portal. An E-Visit is an online visit with a primary care provider that can be used as an alternative to a traditional office visit for certain non-emergency conditions. E-Visits are for patients age 14 and older, who currently has an established relationship with a UPMC primary care provider. Learn more about an E-Visit with your provider.

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UPMC Central Pa. Portal

UPMC Central Pa. Portal provides patients across the central Pennsylvania region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits.

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When it comes to health care for you and your family, UPMC is here. It's easy to find the right doctor, health screenings and programs, classes and more.