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Health Services Division Administrative Fellowship Track, UPMC Presbyterian Shadyside

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About the Health Services Division Administrative Fellowship — UPMC Presbyterian Shadyside

The UPMC Health Services Division (HSD) Presbyterian Shadyside track includes rotations at a multitude of UPMC hospitals in Pittsburgh’s urban core.

UPMC Presbyterian Shadyside, the flagship hospital and academic hub of the UPMC system, serves as the central location for incoming HSD fellows in Allegheny County. This hospital operates on two campuses located approximately two miles apart — known respectively as the “Oakland Campus” and the “Shadyside Campus.” Each of these campuses maintains a distinct personality and purpose within the UPMC organization and serves a vital role in each community.

UPMC Presbyterian Shadyside is a level 1 trauma center that holds more than 1,100 beds offering comprehensive services in heart and vascular care, organ transplantation, oncology, orthopedics and more. UPMC Presbyterian Shadyside is currently will constructing a bed tower at the Oakland Campus.. Fellows also have regular exposure to Magee-Women’s Hospital of UPMC, UPMC Mercy and UPMC Children’s Hospital of Pittsburgh.

Year One Opportunities

Fellows spend their first year rotating with the executive management team at UPMC Presbyterian Shadyside, as well as other HSD executives in both hospital and physician practice operations.

Throughout rotations, fellows will gain structured experience in the areas of Hospital Operations, Physician Practice Management, Revenue Cycle, Budgeting, and Finance.

Core rotations include:

  • ​Clinical Operations & Ancillary Services
  • Leadership
  • Nursing
  • ​Physician Practice Management
  • ​Facilities and Support Services Administration
  • Quality
  • Finance
  • ​Human Resources

Elective rotations include (but are not limited to):

  • ​Insurance Services Division
  • ​Community Provider Services
  • ​International & Commercial Services Division
  • UPMC Hillman Cancer Center

Other opportunities approved by Fellowship Directors based on interests.

Project examples

Examples of projects, roles, etc. that administrative fellows may work on include: 

  • Conducting process and workflow improvement studies 
  • Coordinating various task forces 
  • Serving a variety of analytical roles 
  • Establishing new clinics 
  • Assisting with the implementation quality-of-care improvement initiatives 
  • Assisting with the integration of clinical departments across campuses 
  • Exposure to financial analyses 
  • Championing various projects with senior leadership

Year Two Opportunities

The second year of the fellowship allows more flexibility in satisfying career objectives with an emphasis on gaining direct associate management experience.

Based on the organization’s needs, fellows may have opportunities in the following:

  • Extended or additional rotations 
  • Department or clinic management
  • Planning and marketing 
  • Information systems 
  • Health information management 
  • Human resources
  • Project work as assigned by the chief executive officer, chief operations officer, or other members of senior management


Roles and expectations

The fellow is also assigned a preceptor during each rotation. Preceptors are responsible for guidance and progress by:

  • Defining projects
  • Ensuring that the fellow's needs are being met
  • Meeting with the fellow regularly
  • Providing timely feedback regarding performance and progress

Fellows are responsible for providing their advisors and preceptors with all necessary information to ensure a mutually beneficial experience.

Fellows must also attend the following meetings:

  • Rotation Preceptor 1:1 Meetings (weekly)
  • Executive Management Group Meetings (weekly)
  • Fellowship Director Meetings (monthly)
  • Vice President of Operations Meetings (monthly)
  • Management Forum Meetings (monthly)
  • Board Meetings (annually)

Current preceptors

  • Claudine Hoppen – Vice President of Operations, UPMC Presbyterian Shadyside
  • Jeff Knorr – Vice President, UPMC Anesthesia and Perioperative Service Line
    Executive Administrator, Department of Anesthesiology and Perioperative Medicine
    Executive Administrator, Department of Otolaryngology
  • John Krolicki — Vice President of Facilities and Support Services, UPMC Presbyterian Shadyside
  • Keith Lorenz – Vice President of Operations, UPMC Passavant
  • Maribeth McLaughlin — Chief Nurse Executive, UPMC, Vice President, Patient Care Services, UPMC
  • Sandy Rader — President, UPMC Presbyterian Shadyside
  • Nichole Radulovich – Executive Administrator
    Departments of Medicine/Dermatology/Family Medicine
    UPMC/University of Pittsburgh
  • Anna Voelker — Executive Administrator II, Community Medicine Inc.
  • Kitty Zell — Vice President of Operations, UPMC Presbyterian Shadyside

Current Fellows  

Laura Bourn

Laura Bourn
Second Year Fellow
University of North Carolina

Dana Harvey

Dana Harvey
Second Year Fellow
Emory University

Chesna Panicker

Chesna Panicker
Second Year Fellow
Saint Louis University

Image of Graham Ferguson.

Graham Ferguson
First Year Fellow
Weber State University

Image of Kendyl Grant.

Kendyl Grant
First Year Fellow
Cornell University

Image of Sammy Krejdovsky.

Sammy Krejdovsky
First Year Fellow
Virginia Commonwealth University