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UPMC International Administrative Fellowship Track

Due to internal structural changes to the UPMC International Services Division Administrative Fellowship, the International Services Division is currently not accepting applications for the 2020-2022 Administrative Fellowship cycle. Please refer to our website in August 2019 for updated application information. 

About the UPMC International Administrative Fellowship Track

The UPMC International Administrative Fellowship is a two-year leadership development program for graduate level students with a passion for International health care management.

UPMC International has a wide range of operations across the globe, with a concentrated focus in China, Ireland, Italy, and Kazakhstan. For nearly two decades, UPMC International has shared UPMC’s clinical, technological, and managerial knowledge and expertise with global partners, offering customizable solutions benefitting patients and regions.

Fellows participate in core functional rotations during their first year of the program, and pursue a specific interest during the second year of the program. Upon completion of the program, fellows are prepared to move into roles within the organization.

Learn more about UPMC International. 

Supplemental learning opportunities

The following training and development courses will be offered to provide exposure to key areas of human resource management:

  • Journey to Management
  • New Manager Training - Physician Services
  • Communicating for Leadership Success
  • Strategic Performance Management
  • Fraud: Define, Deter, Detect
  • Generations in the Workplace
  • Addressing Poor Performance
  • Resolving Workplace Conflict
  • Crucial Conversations

Year One Opportunities: Core Functional Rotations

The UPMC International administrative fellow will primarily spend the first year of the program rotating through the Health Services Division at UPMC East and UPMC McKeesport and shadow the hospitals’ executive teams, gaining observational and practical experience within operations and administration.

Additionally, the fellow will rotate through UPMC International division located at US Steel Tower, to learn more about international health care administration and the foundation of UPMC’s health care expertise on a regional and global scale. Each of these campuses maintains a distinct personality and purpose within the UPMC organization, and maintains a vital role in the communities it serves.

Throughout the first year, the fellow will complete formalized rotations with an assigned executive mentor per rotation. Rotations will primarily involve shadowing key executive and management teams, with supplemental project work as appropriate. Rotations will focus in each of the following areas:

  • Clinical Operations
  • Nursing
  • Quality
  • Finance
  • Human Resources
  • International Clinical Operations
  • International Training Center
  • 1-Week Externship

Fellows will be given exposure to the international equivalent of each of the core focus areas, facilitating a smooth transition to international exposure in year two.

The fellow will also be assigned a service line to provide an opportunity for a longitudinal focus during the first year.

Service lines

Examples of service lines ISD fellows may work on include:

  • Surgical Services Oversight Committee
  • Imaging
  • Women’s Health
  • Pathology
  • Orthopaedics

Projects

Examples of projects, roles, etc. that fellows may experience include:

  • Financial Analysis and Planning Projects
  • Nursing Education Initiatives
  • Patient Experience Initiatives
  • Quality and Process Improvement
  • Human Resources – Culture, Recruitment and Retention Initiatives
  • Physician Relations and Productivity based Incentive Plans
  • Community Outreach Development
  • Facility Design and Management (Logistics)
  • Surgical Services Oversight Committee (throughput, efficiency, outcomes, and quality)
  • Cardiovascular Services
  • The Joint Commission, Joint Commission International and Regulatory Reviews
  • Telemedicine and New Models of Care

Externship Examples

Examples of first year externships include:

  • UPMC Hamot
  • UPMC Presbyterian Shadyside
  • UPMC Pinnacle
  • UPMC Susquehanna
  • UPMC Enterprises
  • The UPMC Health Plan Pittsburgh Office
  • Championing various projects with senior leadership

Year Two Opportunities: International Exposure

The second year of the fellowship allows more flexibility in satisfying career objectives with an emphasis on gaining international exposure in the delivery of advisory services, infrastructure consultation, and on-the-ground clinical management.

Based on the organization’s needs, fellows may have opportunities in the following countries:

  • China​: Xiangya International Medical Center
  • Ireland: UPMC Hillman Cancer Centre at Whitfield
  • Italy: Transplantation, radiotherapy, and biotechnology centers
  • Kazakhstan: Oncology center consults

Preceptors

Roles and expectations

The fellow is also assigned a preceptor during each rotation. Preceptors are responsible for guidance and progress by:

  • Defining projects
  • Ensuring that the fellow's needs are being met
  • Meeting with the fellow regularly
  • Providing timely feedback regarding performance and progress

Fellows are responsible for providing their advisors and preceptors with all necessary information to ensure a mutually beneficial experience.

Fellows must also attend the following meetings:

  • Rotation preceptor meetings (weekly)
  • Executive management meetings (weekly)
  • CFO/revenue cycle meetings (bi-weekly)
  • Program director meetings (monthly)
  • Operations council (monthly)
  • Management forum meetings (quarterly)
  • Board meetings (annually)

Current preceptors

  • Cheryl Brill — Senior VP, International Operations
  • Mark O' Hern — VP, Operations
  • Maribeth McLaughlin — VP, Operations
  • Alex Hill — Director, Operations
  • Laurene Timmons — CFO
  • Dawndra Jones — CNO
  • John Cecere — Director, Facilities
  • Juli Kundu — Director, International Training Center

Current Fellow