UPMC Jameson uses a manager rounding program to ensure the care you are receiving meets our high standards. During your stay, you may be visited by managers who represent different departments of the hospital. Managers and supervisors are always your advocates to help you navigate resources to enhance your experience.
It is our goal to provide each patient with an experience that is exceptional, with ongoing and meaningful communications. If for any reason you feel your experience could be improved during your stay, call our patient advocate by dialing 0 from your bedside phone. If you would like to speak to a patient advocate after your discharge, call 724-658-9001.
A host or hostess will visit you in your room every day to take your meal orders for the next day. Based on your doctor’s orders, your nurse will determine if you are able to order from our standard menu or if you require a more customized diet.
Guest trays are available to your family and friends if they wish to dine with you in your room. Guests can place orders with the Nutritional Services Diet Office, located in the kitchen on the first floor near the cafeteria. Payment for the guest tray is due upon ordering.
UPMC Jameson provides free phone and TV services in patient rooms. A bedside phone is available for local calls.
Please read and follow all posted signs in the hospital regarding restrictions on the use of cell phones, wireless computers, and other wireless devices that transmit radio signals. Restrictions may exist in hospital areas such as operating rooms, intensive care rooms, and radiology imaging rooms.
Do not use cell phones or any wireless devices within six feet of medical equipment in patient care areas.
UPMC Jameson ensures that health care is accessible to people with disabilities, including those with mobility disabilities, hearing loss, vision loss, speech impairments, and intellectual/cognitive disabilities.
Other services are available to enhance the patient experience and improve access. For more information, contact the Hospital Disability Champion at 724-656-4094 or learn more from the UPMC Disabilities Resource Center.
Visitors are welcome at UPMC Jameson during visiting hours and with patient consent.
During your stay at UPMC Jameson, you are responsible for your clothing, money, dentures, glasses, or other personal valuables that you keep with you. UPMC Jameson will not be responsible for replacing lost, broken, or stolen property.
UPMC Jameson recognizes that spirituality plays an important part in the healing of many patients.
The most important step to prevent the spread of germs and infections is hand washing. Here are the recommended steps using soap and water:
Our staff also has responsibility to prevent infections, and they may wear gloves, gowns, masks, or eye protection while caring for you.
Condition H is a patient safety hotline that UPMC Jameson patients and families can call:
To activate Condition H, dial 111 from any phone at UPMC Jameson. Calling Condition H alerts staff members who respond immediately by coming to the patient’s room.
Condition H is non-punitive: staff members will not get in trouble if you call Condition Help.
Find more information in UPMC’s main patient resources section to help you during your stay at UPMC Jameson.
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