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Emergency and Crisis Services

UPMC Western Psychiatric Hospital and UPMC Western Behavioral Health

A mental health crisis can happen in an instant, and immediate treatment may be needed.

UPMC Western Psychiatric Hospital’s Psychiatric Emergency Services (PES), located in Pittsburgh’s Oakland neighborhood, is open 24 hours a day for people of all ages.

We offer a safe and secure treatment setting, including a separate area for child and adolescent patient. Each patient meets with a team of specialty trained physicians, nurses, and clinicians who are committed to providing the best emergency care.

Our Mental Health Emergency Services

At the PES, our services include:

  • Evaluations for psychiatric or substance abuse conditions
  • Walk-in crisis therapy
  • Inpatient admission
  • Referral to drug and alcohol programs
  • Referral to behavioral health treatment

You do not need a doctor to refer you to the PES. Our doctors, nurses, and staff will work with you to find the right treatment.

For an emergency, please call 412-624-1000 or toll-free 1-877-624-4100.

Take a virtual tour of the PES

Patient and Visitor Guide

Download our Patient and Visitor Guide to learn more about what to expect upon arrival at UPMC Western Psychiatric Hospital. For information on COVID-19 visitation guidelines, please review our policy.

resolve Crisis Services

Crisis intervention and avoiding the need for hospitalization are at the heart of resolve Crisis Services. Anyone who lives in Allegheny County can access its services — available 24/7 — regardless of ability to pay or type of crisis. Programs include phone counseling, mobile crisis unit, walk-in center, residential services, and child and adolescent crisis team intervention.

UPMC Western Behavioral Health Crisis Services

UPMC Beaver Crisis

Beaver Crisis Intervention Services supports individuals of all ages experiencing a mental health crisis.

24/7 Telephone Hotline: 724-371-8060 or 1-800-400-6180
Walk-in Assessment: 7 days a week, 9 a.m. to 4 p.m.

1020 8th Ave., Suite 136
Beaver Falls, PA 15010

(After 4 p.m., assessments can be provided at a local hospital emergency department)

Mobile Crisis Services: Monday through Friday, 10 a.m. to 6 p.m. (excluding holidays)

UPMC Altoona Crisis Services

UPMC Altoona’s Crisis Team manages behavioral health crises in a timely manner, where and when community members throughout Blair County need help most.

24/7 Telephone Hotline: Call 814-889-2141, option 1
24/7 Walk-in Assessment: Located at UPMC Altoona’s Emergency Department entrance, Howard Avenue and Seventh Street
24/7 Mobile Crisis Services: Call 814-889-2141, option 1

UPMC Safe Harbor Crisis Services

UPMC Western Behavioral Services at Safe Harbor offers around-the-clock phone, walk-in and community-based crisis intervention services for children, teens, and adults, as well as a crisis residential unit.

24/7 Telephone Hotline: Call 814-456-2014 or 1-800-300-9558
24/7 SafeLine for Kids and Teens: Call 814-456-7233
24/7 WarmLine (Non-crisis calls with a certified peer specialist): Call 1-877-550-4407
24/7 Walk-in Assessments:

2560 W. 12th St.
Erie, PA 16505

24/7 Mobile Crisis Services: Call 814-889-2141

Contact Us

For an emergency, please call 412-624-1000 or toll-free 1-877-624-4100.

Crisis support services for residents in Allegheny County: call resolve Crisis Services at 1-888-7-YOU CAN or 1-888-796-8226.


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