Skip to Content

ALERT:

Significant travel delays in Oakland. We advise allowing an additional 45 minutes for traveling to an appointment in the area.

Learn More
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Locations >
  • Hospitals >
  • ... >
  • UPMC Western Psychiatric Hospital >
  • Training & Education >
  • Crisis Training Institute >
  • Programs
UPMC Western Psychiatric Hospital
About Us
Our Services
Training & Education
Academic & Training Resources
Crisis Training Institute
Our Experts
Programs
Testimonials
Education and Consultative Services
Graduate Medical Education
Student Assistance Professionals
Conditions We Treat
Research
Requesting Medical Records
Contact Us & Directions
UPMC Western Psychiatric Hospital
About Us
Our Services
Training & Education
Academic & Training Resources
Crisis Training Institute
Our Experts
Programs
Testimonials
Education and Consultative Services
Graduate Medical Education
Student Assistance Professionals
Conditions We Treat
Research
Requesting Medical Records
Contact Us & Directions

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE

Crisis Training Institute Programs

To learn more about our programs or to schedule a consultation, please call 412-328-6376.

Crisis Training Institute programs can be tailored to address the unique concerns of your specific group or work setting based upon an evaluation of your needs. Our trainers can come to your workplace to conduct training sessions or training can be arranged at an alternate site.

Upon request, we also provide consultation. Consultation can include environmental evaluations, critical incident stress management strategies, and development of crisis team-building, planning, and response procedures.

In the early 1990’s, UPMC Western Psychiatric Hospital’s Office of Education and Regional Programming (now known as Education and Consultative Services of UPMC Western Psychiatric) established the Crisis Training Institute. The Crisis Training Institute assists organizations to ready themselves for crisis and disaster response by providing best practice education and training workshops on crisis prevention, intervention and postvention. Our programs have become leading examples of crisis, stress, and behavioral health emergency management.

The Crisis Training Institute provides a wide range of programs and consulting services in crisis prevention, intervention, and postvention, including stress management and the mental health components of disaster response. Our programs highlight a realistic, hands-on instructional approach. Our experts can travel to your workplace or an alternate site to conduct training sessions.

Program information

Comprehensive Crisis Management is an eight-hour program designed to give staff the knowledge, skills, and information needed to interact with someone who is in a crisis state. This program will help staff with both verbal and physical crisis intervention.

This program is currently being used in mental health settings, (inpatient and outpatient), substance abuse treatment, schools, nursing homes, group homes, medical facilities, and long-term treatment facilities.

CCM is an eight hour program that includes two components:

The lecture and discussion component focuses on assessment, prevention, and intervention techniques and crisis management skills. The information helps employees to assess whether a potentially dangerous situation is developing and how to prevent a crisis.

A physical demonstration and practice component teaches physical interventions for movement, escape, and emergency safety interventions that are effective and safe for staff and the aggressor. These interventions do not rely on strength or surprise, but instead, participants learn to use natural body movement in effective ways.

Program Pricing

Onsite
Cost: $2,600*
Length: 8 hours
Number of participants: 8-24
Number of trainers: 2

Offsite
Cost: $2,600*
Length: 8 hours
Number of participants: 8-24
Number of trainers: 2

*Offsite trainings may include travel expenses for trainers (e.g., food allowance, lodging allowance, mileage, rental car cost, airfare) which will be added to the cost of the training.

CCM Train the Trainer (T4T) is a 40-hour training designed to give trainers the knowledge, skills, and confidence to instruct the CCM training program at their place of employment. 

  • Please note: The Physical Escape Techniques and the Emergency Safety Interventions portion of the Comprehensive Crisis Management (CCM) program has been reviewed by the University of Pittsburgh Medical Center’s (UPMC) Sports Medicine program and determined that the techniques/interventions would not cause undue musculoskeletal stress on an individual across the lifespan with normal musculoskeletal and biomechanical function. Additionally, these techniques/interventions, if performed and demonstrated on an individual without musculoskeletal pathology are safe from a musculoskeletal standpoint for both the individual applying the technique, as well as the individual receiving the contact from the techniques/interventions.

Register now

 

Program Pricing

Onsite
Cost: $1410/person
Length: 40 hours
Number of participants: 8-24
Number of trainers: 2

Offsite
Cost: $12,750*
Length: 40 hours
Number of participants: 5-24
Number of trainers: 2

*Offsite trainings may include travel expenses for trainers (e.g., food allowance, lodging allowance, mileage, rental car cost, airfare) which will be added to the cost of the training.

The CCM Trainer Re-education Program is a 16-hour training designed to give trainers updated knowledge, skills, and information needed to instruct the CCM training program. The CCM Trainer Re-education Program is required annually for instructors to maintain their instructor certification.

Register now

 

Program Pricing

Onsite
Cost: $575/person
Length: 16 hours
Number of participants: 8-24
Number of trainers: 2

Offsite
Cost: $5,255*
Length: 16 hours
Number of participants: 5-24
Number of trainers: 2

*Offsite trainings may include travel expenses for trainers (e.g., food allowance, lodging allowance, mileage, rental car cost, airfare) which will be added to the cost of the training.

ASIST was developed by “LivingWorks.” ASIST offers a complete model of suicide first-aid intervention that provides a consistent approach to helping from initial contact through follow-up. ASIST has a developed structure with phases and tasks, and uses collaborative intervention processes to ensure active engagement, good contact, collaborative problem solving, risk review, safe planning, and safe plan follow-up.

ASIST is a two-day workshop (presented over two consecutive days) that is designed to enhance caregiver skills related to when to intervene until either the immediate risk of suicide is reduced, or additional resources can be located. ASIST is designed to help caregivers become more willing, ready, and able to help persons at risk. Suicide can be prevented with the help of prepared caregivers. While “CPR” skills may enhance physical first aid, our training in suicide intervention helps develops the skills used in suicide first aid. ASIST is a two-day, intensive, interactive, and practice-oriented course designed to help caregivers recognize risk and learn how to intervene to prevent the immediate risk of suicide.

Register now

 

Program Pricing

Onsite
Cost: $380/person
Length: 16 hours
Number of participants: 8-15
Number of trainers: 2

Offsite
Cost: $5,410*
Length: 16 hours
Number of participants: 8-15
Number of trainers: 2

*Offsite trainings may include travel expenses for trainers (e.g., food allowance, lodging allowance, mileage, rental car cost, airfare) which will be added to the cost of the training.

The CISM: Individual Crisis Intervention and Peer Support and Group Crisis Intervention program is designed to present the core elements of a comprehensive, systematic, and multi-component crisis intervention curriculum. The three-day course prepares participants to understand a wide range of crisis intervention services, including group and individual crisis intervention techniques. Also described in the program is the need for appropriate follow-up services and referrals, when necessary. Considerable evidence gathered to date, strongly supports the multi-component crisis intervention strategy, which is discussed in this course.

Register now

 

Program Pricing

Onsite
Cost: $440/person
Length: 30 hours
Number of participants: 8-30
Number of trainers: 2

Offsite
Cost: $10,000* (plus cost of training materials and class registration)
Length: 30 hours
Number of participants: 8-30
Number of trainers: 2

*Offsite trainings may include travel expenses for trainers (e.g., food allowance, lodging allowance, mileage, rental car cost, airfare) which will be added to the cost of the training.

UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login