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Patient Safety and Security at UPMC in South Central Pa.

Your health and safety are our top priority. That is why we have established certain safety guidelines for your hospital stay.

Smoke-Free

UPMC Pinnacle is smoke free. Smoking by patients and visitors is strictly prohibited. If you would like to learn about smoking cessation programs ask your nurse.

Fire Alarms

As part of our ongoing fire safety program, fire drills are held regularly in various parts of our hospital campuses. During a drill, just follow the directions given by our staff. In case of fire, please follow the directions given by our staff.

Other Safety Issues

You may use electric razors and hair dryers in your room, as long as they have been approved for safety by our staff. No other electrical appliances are permitted in the hospital. The nursing staff will have your appliances checked for you.

Your Belongings and Valuables

UPMC Pinnacle is not responsible for personal items brought into the hospital. A safe is available for valuables such as cash, important documents, credit cards and jewelry that cannot be sent home, or were with you as a result of an emergency admission. You or a family member may ask your nurse to have them secured in our safe.

All personal items retained at the bedside are the sole responsibility of the patient. We recommend that you bring protective containers or cases for your important personal items such as dentures, contact lenses, eyeglasses, hearing aids, etc., and if possible, label them with your name. Your nurse can provide containers for certain items if yours aren't available.

A lost and found service is maintained by our Security Services, which keeps a record of all found items in the Hospitals. Please report any lost item to your nurse.

Weapons

UPMC Pinnacle strictly prohibits any patients or visitors from possessing weapons (i.e. guns, knives, etc.) while on our premises.

Contact Patient Safety

Do you have a concern about the safety of your care or your loved one's care? If so, please contact the Patient Safety Officer:

  • UPMC Pinnacle Harrisburg, Community Osteopathic, and West Shore: 717-221-6241
  • UPMC Hanover: 717-316-6949

Contact Security

If you need to get in contact with security regarding your belongings or valuables or other security concern, please contact Security:

  • UPMC Pinnacle Harrisburg, Community General Osteopathic and West Shore: 717-782-3356
  • UPMC Hanover: x4675 from a hospital phone, or 717-316-3711 ext. 4675
  • UPMC Memorial: x777 from within the Hospital. or 717-683-8184

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