Speak Up Program at UPMC in Central Pa.

As a patient, you can make your care safer by being an active, involved and informed member of your health care team. The Speak Up Program gives simple advice on how you can help make a difference in your own health care experience.

• Speak up if you have questions or concerns. If you still don't understand, ask again. It's your body and you have a right to know.
• Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don't assume anything.
• Educate yourself about your illness. Learn about the medical tests you get and your treatment plan.
• Ask a trusted family member or friend to be your advocate, advisor or supporter.
• Know what medicines you take and why you take them.
• Use a hospital, clinic, surgery center or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission's quality standards.
• Participate in all decisions about your treatment. You are the center of the health care team.

If you have a question about your care talk to your doctor or nurse.

Speak Up Brochure

• English (PDF)
• Spanish (PDF)
• Russian (PDF)
• Vietnamese (PDF)

Speak Up Brochure (Diabetes)

• English (PDF)
• Spanish (PDF)

Pain Management Brochure

• English (PDF)
• Spanish (PDF)

Need more information?

Phone:

• Harrisburg: 717-782-5503
• Community & Polyclinic: 717-657-7341