Behavioral Health Access Center at UPMC Altoona

The Behavioral Health Access Call Center at UPMC Altoona offers easy access to mental health and drug and alcohol services. All calls are private.

What we do:

• Arrange care for people having mental, drug, or drinking problems.
• Help those who have Medical Assistance or private-pay health insurance.
• Provide free resources and referrals.

The Access Center cares for anyone without regard to race, faith, gender, age, national origin, disability, or economic status.

Call the Access Center

If you or a loved one needs our help, call 814-889-2289 or 1-800-540-4690.

The center is open Monday through Friday from 8 a.m. to 4 p.m.

We're in the Blair Medical Building across from UPMC Altoona in Building C, Suite 200. Though we’re a call center, walk-ins are welcome.

Our Crisis Center is open 24 hours a day to respond to urgent mental health needs at 814-889-2289.

Behavioral Health Access Center Services

We do not provide treatment but will decide the type of help you need. Then, we'll connect you with a provider that you choose.

We offer services for all age groups on a sliding pay scale, including

• Alcohol, tobacco, and drug use
• Inpatient and outpatient drug and alcohol rehab
• Prevention programs
• Case management
• Crisis support
• Dual diagnosis services
• Family-based care
• Mental health
• Inpatient treatment for adults and teens
• Outpatient treatment for adults and children
• Partial hospital stays for adults and children
• Referrals to local support resources
• Senior assessments
• Student Help Program

What to Expect When You Call the Access Center

Call 814-889-2289 or 1-800-540-4690, Monday through Friday, 8 a.m. to 4 p.m.

Please prepare a summary of the problem you or the person you are referring is having and provide:

• Insurance card
• Medical help card
• Age
• Gender

A trained staff member will decide the proper level of treatment and make an appointment with a provider of your choice.

For urgent mental health needs, call our Crisis Center — open 24/7 — at 814-889-2289.