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Behavioral Health Access Center at UPMC Altoona

The Behavioral Health Access Call Center at UPMC Altoona offers easy access to mental health and drug and alcohol services. All calls are private.

What we do:

  • Arrange care for people having mental, drug, or drinking problems.
  • Help those who have Medical Assistance, private-pay, or no health insurance.
  • Provide free resources and referrals.

The Access Center cares for anyone without regard to race, faith, gender, age, national origin, disability, or economic status.

Call the Access Center

If you or a loved one needs our help, call 814-889-2289.

The center is open Monday through Friday from 8 a.m. to 4 p.m.

We are located at 501 Howard Avenue, Building C. Suite 201 (across from UPMC Altoona Hospital). Though we’re a call center, walk-ins are welcome.

Our Crisis Center is open 24 hours a day to respond to urgent mental health needs at 814-889-2141, option 1.

Behavioral Health Access Center Services

We do not provide treatment but will decide the type of help you need. Then, we'll connect you with a provider that you choose.

We offer referrals to services for all age groups, including

  • Alcohol, tobacco, and drug use
    • Inpatient and outpatient drug and alcohol rehab
    • Prevention programs
  • Case management
  • Crisis support
  • Dual diagnosis services
  • Family-based care
  • Mental health
    • Inpatient treatment for adults and teens
    • Outpatient treatment for adults and children
  • Partial hospital stays for adults and children
  • Local support resources
  • Senior assessments
  • Student Help Program

What to Expect When You Call the Access Center

Call 814-889-2289, Monday through Friday, 8 a.m. to 4 p.m.

Please prepare a summary of the problem you or the person you are referring is having and provide:

  • Insurance information
  • Address
  • Phone number
  • Age
  • Gender

A trained staff member will decide the proper level of treatment and make an appointment with a provider of your choice.

For urgent mental health needs, call our Crisis Center — open 24/7 — at 814-889-2141, option 1.