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UPMC Telemedicine Services
UPMC Telemedicine Services

UPMC Telemedicine Services: The Care You Need From the Comfort of Home

What is Telemedicine?

Telemedicine is a broad term referring to the use of telecommunications technology by providers to diagnose and treat patients. It connects providers and patients remotely, often in real time, through computers, smartphones or tablets.

UPMC offers telemedicine for both inpatient and outpatient services. Many patients use telemedicine from their home, while some visit outpatient telemedicine centers which are connected through technology to UPMC providers. Providers can also connect with each other to consult on patient care.

What are Video Visits?

Video visits are a convenient, secure way to get care through a real-time video conversation with your UPMC provider. Many of our primary care providers and specialists offer video visits that you can access from the comfort of home. All you need is a smartphone or tablet, one of our free patient portal apps — MyUPMC or UPMC Central Pa. Portal (formerly MyPinnacle Health) — and a scheduled video appointment.

You will use the camera on your device to see both yourself and your provider on the screen where you can both ask and answer questions.

Your provider can order prescriptions and treatments, just as they do in the office.

We offer telehealth for primary care and nearly all specialties for:

  • Checkups and follow-up care.
  • Minor injuries and illness.
  • Specialist consults.

What Types of Care Can I Get Through Telemedicine?

UPMC offers telehealth services for many conditions and specialties, including but not limited to:

If you don't see your specialty listed above, please contact your provider to find out if telehealth is an option for your treatment.

Benefits of Telemedicine Video Visits

By using video visits, you can:

  • Receive timely treatment at home.
  • Save time and cost by reducing the need to travel to appointments.
  • Avoid going to the doctor's office during the COVID-19 pandemic.
  • Access UPMC's world-class doctors and quality care when you need it.

How Do I Get Started?

You'll need a UPMC patient portal account and app for your video visit. You can sign up for an account through the app if you don't have one yet.

Insurances We Accept for Virtual Care

Telehealth reimbursement varies depending on payor. Many private and government health care plans are expanding telehealth coverage. Contact your insurance company to find out if your plan covers or reimburses for UPMC video visits.