Senior Contact Center Specialist Bailey has been scheduling appointments for patients at UPMC Children’s Hospital of Pittsburgh since 2021. He works on the front line of helping parents find a specialist for their child – whether that’s in the frog pod or the mouse pod.
“People who call us are not just calling to say ‘hello,’ and they’re not necessarily having the best day of their lives when they call. There’s often something serious behind it,” Bailey says. “To make it as easy as possible for them and just to help…that’s all that matters.”
At UPMC, Life Changing Medicine means connecting children and their families to the care they need.
Stories like this one have helped UPMC earn local, national, and global honors over the years. See how our commitment to Life Changing Medicine continues to receive recognition.
Your health information, right at your fingertips. Select MyUPMC to access your UPMC health information. For patients of UPMC-affiliated doctors in Central Pa, select UPMC Central Pa Portal. Patients of UPMC Cole should select the UPMC Cole Connect Patient Portal.