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Barb Williams – Housekeeper, UPMC Environmental Services
Barb Williams – Housekeeper, UPMC Environmental Services

Life Changing Is … A Smile You Can Count On

Barb W., Housekeeper

Barb W. has a passion for caring that began when she was growing up in Pittsburgh. As a teenager, she volunteered at a senior care home. She would take the patients on walks, talk and listen to them, and support them. If they had no family, “I would make them feel like I was a part of their family,” Barb says.

Today, Barb does the same thing for UPMC patients in her role as a housekeeper. She connects with people and tries to make their stay as positive as possible.

“I’m just a people person,” she says. “I keep the same expression with everyone I meet. I want to make everyone feel good.”

Barb says the patients motivate her to do her job well every day. If a patient is lacking something, she’ll go out of her way to get it.

“I’m here to make patients feel comfortable and like they’re at home,” she says.

At UPMC, Life Changing Medicine means making people’s days better.

Stories like this one have helped UPMC earn local, national, and global honors over the years. See how our commitment to Life Changing Medicine continues to receive recognition.