Skip to Content
800-533-8762
  • Careers
  • Newsroom
  • Health Care Professionals
  • About Us
  • Contact Us
UPMC
  • Find a Doctor
  • Services
    • Frequently Searched Services
    • Frequently Searched Services
      Allergy & Immunology Behavioral & Mental Health Cancer Ear, Nose & Throat Endocrinology Gastroenterology Heart & Vascular Imaging Neurosciences Orthopaedics
      Physical Rehabilitation Plastic & Reconstructive Surgery Primary Care Senior Services Sports Medicine Telemedicine Transplant Surgery Walk-In Care Weight Management Women’s Health
      See all Services
    • Services by Region
    • Find a UPMC health care facility close to you quickly by browsing by region.
      UPMC in Western Pa. Western Pa. and New York
      UPMC in Central Pa. Central Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Services
  • Locations
    • Locations by Type
    • Locations by Type
      UPMC hospitals
      Hospitals
      Physical Therapy
      Physical Therapy
      Urgent care
      Walk-In Care
      UPMC Outpatient Centers
      Outpatient Centers
      UPMC Imaging Services
      Imaging
      Community Health Centers
      Community Health Centers
      See All Locations
    • Locations by Region
    • Locations by Region
      UPMC in Southwest Pa. Southwest Pa.
      UPMC in North Central Pa. North Central Pa.
      UPMC in Northwest Pa and Ny. Northwest Pa. & Western N.Y.
      UPMC in West Central Pa. West Central Pa.
      UPMC in Central Pa. Central Pa.
      UPMC in Western Md. Maryland & West Virginia
    • See All Locations
  • Patients & Visitors
    • Patient & Visitor Resources
    • Patient & Visitor Resources
      Patients and Visitors Resources Pay a Bill Classes & Events Medical Records Health Library Patient Information
      Patient Portals Privacy Information Shared Decision Making Traveling Patients Visitor Information
      Man uses mobile phone
      Pay a Bill
      Nurse reviews medical chart
      Request Medical Records
  • Patient Portals
  • Find Covid-19 updates
  • Schedule an appointment
  • Request medical records
  • Pay a bill
  • Learn about financial assistance
  • Find classes & events
  • Send a patient an eCard
  • Make a donation
  • Volunteer
  • Read HealthBeat blog
  • Explore UPMC Careers
Skip to Content
UPMC
  • Patient Portals
  • For Patients & Visitors
    • Find a Doctor
    • Locations
    • Patient & Visitor Resources
    • Pay a Bill
    • Services
    • More
      • Medical Records
      • Financial Assistance
      • Classes & Events
      • HealthBeat Blog
      • Health Library
  • About UPMC
    • Why UPMC
    • Facts & Stats
    • Supply Chain Management
    • Community Commitment
    • More
      • Financials
      • Support UPMC
      • UPMC Apps
      • UPMC Enterprises
      • UPMC International
  • For Health Care Professionals
    • Physician Information
    • Resources
    • Education & Training
    • Departments
    • Credentialing
  • Careers
  • Contact Us
  • Newsroom
  • UPMC >
  • Life Changing Is >
  • Employee Stories >
  • Environmental Services >
  • Walter S.
Life Changing Is
Clinical Excellence Stories
Employee Stories
Administrative Services
Environmental Services
Anthony A.
Barb W.
CeCe S.
Darnell G.
Jay L.
Walter S.
Facility Services
Health Care Concierge
Mental Health Therapy
Multicultural Care
Pharmacy
Scheduling Services
Social Work
Support Services
Transplant
Food and Nutrition Services
Imaging
Nursing
Parking Operations
Research
Supply Chain Management
Awards & Recognition
Share Your Story
Life Changing Is
Clinical Excellence Stories
Employee Stories
Administrative Services
Environmental Services
Anthony A.
Barb W.
CeCe S.
Darnell G.
Jay L.
Walter S.
Facility Services
Health Care Concierge
Mental Health Therapy
Multicultural Care
Pharmacy
Scheduling Services
Social Work
Support Services
Transplant
Food and Nutrition Services
Imaging
Nursing
Parking Operations
Research
Supply Chain Management
Awards & Recognition
Share Your Story

Chat Keywords List

  • cancel or exit: Stops your conversation
  • start over: Restarts your current scenario
  • help: Shows what this bot can do
  • terms: Shows terms of use and privacy statement
  • feedback: Give us feedback
Continue
Chat with UPMC
RESTART
MENU
CLOSE
Walter S. — Environmental Services Associate
Walter S. — Environmental Services Associate

Life Changing Is … a Warm Welcome

Walter S. — Environmental Services Associate

“I think caring should start right here at the door.”

Before coming to UPMC, Walter worked in customer service. And that’s still the core of what he does and who he is as a person.

“I’m a people person,” he says. “I’m great with people.”

Walter joined UPMC’s Environmental Services Department five years ago, where he works to provide a clean and welcoming atmosphere for patients.

After the COVID-19 pandemic began in 2020, Walter took on another role as a screener at the hospital’s entrance. The job meant more interaction with people as Walter screened them for COVID-19 symptoms and helped them with whatever they needed.

“I just like being here, I like helping people and making their day better,” Walter says. “I’m always saying ‘Good morning, how are you?’ or, ‘It’s a beautiful day,’ and ‘Have a good day,’ and ‘Can I help you with directions?’ Anything I can possibly do to help somebody.”

Because screeners work at the entrance of the hospital, Walter helps to set the tone for someone’s visit. For him, that means a cheerful greeting for anyone walking in the door and a friendly goodbye as people left.

“I think caring should start right here at the door before it gets upstairs to the unit,” he says. “Here’s where it all happens, right here at the entrance.”

The smallest interactions can make a big difference, whether it’s someone looking for the right department or a friendly smile to someone having a bad day.

“I just try to help people as much as possible,” he says.

“It’s not even a job to me,” he says. “I love what I'm doing. I look forward to coming here.”

At UPMC, Life Changing Medicine means having passion for what we do.


Learn More About UPMC Careers



Stories like this one have helped UPMC earn local, national, and global honors over the years. See how our commitment to Life Changing Medicine continues to receive recognition.

UPMC
200 Lothrop Street Pittsburgh, PA 15213

412-647-8762 800-533-8762

Patients And Visitors
  • Find a Doctor
  • Locations
  • Pay a Bill
  • Patient & Visitor Resources
  • Disabilities Resource Center
  • Services
  • Medical Records
  • No Surprises Act
  • Price Transparency
  • Financial Assistance
  • Classes & Events
  • Health Library
Health Care Professionals
  • Physician Information
  • Resources
  • Education & Training
  • Departments
  • Credentialing
Newsroom
  • Newsroom Home
  • Inside Life Changing Medicine Blog
  • News Releases
About
  • Why UPMC
  • Facts & Stats
  • Supply Chain Management
  • Community Commitment
  • Financials
  • Supporting UPMC
  • HealthBeat Blog
  • UPMC Apps
  • UPMC Enterprises
  • UPMC Health Plan
  • UPMC International
  • Nondiscrimination Policy
Life changing is...
Follow UPMC
  • Contact Us
  • Website/Email Terms of Use
  • Medical Advice Disclaimer
  • Privacy Information
  • Active Privacy Alerts
  • Sitemap
© 2025 UPMC I Affiliated with the University of Pittsburgh Schools of the Health Sciences Supplemental content provided by Healthwise, Incorporated. To learn more, visit healthwise.org
Find Care
Providers
Video Visit
Portal Login