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FAQ About Primary Care at UPMC in Central Pa.

Learn about our practices, policies and procedures for payment, billing, insurance, prescription refills, referrals and more. If you have questions feel free to call your practice office for more information.

What If I Need a Prescription Refill?

Prescription refills are most easily obtained by calling the pharmacy where you originally filled the prescription. They are able to contact our offices electronically to request your refill. Please contact your pharmacy two (2) business days prior to needing your prescription.

Will Your Office Remind Me About My Appointment?

You will receive an automated reminder phone call three (3) days prior to your scheduled appointment. You may confirm, cancel or reschedule your appointment during this call.

How Can I Pay for My Visit?

  • We accept cash, checks, MasterCard, Visa, Discover, American Express and debit cards. Your out of pocket costs, including copays, are expected at the time of your appointment.
  • We participate with many insurance plans and can provide you with information upon request.
  • Please contact your insurance company directly with questions regarding your coverage.

What Happens If I Miss My Appointment?

As a courtesy to other patients, please provide 24-hour notice if you are unable to make your appointment time. Our staff will be happy to reschedule to a more convenient time.

When Does the Extended Office Hours Policy Go Into Effect?

PinnacleHealth Medical Group is dedicated to seeing patients whenever they need us. Often these visits occur 5 p.m. and after on weekdays and weekends. To ensure medical staff is available to treat all who need appropriate medical care, patients may be required to pay a minimal charge for services provided outside normal office hours. This new fee is in addition to your regular office visit copay. Our medical team remains committed to delivering the highest quality care to patients in a timely, convenient manner.

What If I Have a Question About My Bill?

Contact Physicians Customer Service at 717-231-8989:

  • Monday, Wednesday, and Friday from 7:00 a.m. - 4:00 p.m.
  • Tuesday and Thursday from 7:00 a.m. to 6:00 p.m.

You may also pay your bill online through our secure website.

For Hospital billing, please call: 717-230-3717.

What If I Need a Referral to Another Provider or Service?

If you require a referral to see a specialist or to have testing our office will help you obtain the necessary insurance authorization. When possible, please notify our office at least three (3) days in advance to allow time to process the paperwork. If authorizations are not obtained before the appointment, it may mean that you will be financially responsible.

Where Can I Receive Lab and X-ray Services?

In most cases your labs can be drawn right in your provider’s building. If you require diagnostic testing UPMC in Central Pa. offers sites that are located conveniently throughout the area. Contact the office for a full listing or visit our website.

As always, please ensure that your insurance plan will cover the site that you choose for your testing.

What If I Get Sick When the Office Is Closed?

Please call our office 24/7 and a provider or nurse will be able to assess your situation and direct you to the most appropriate care. As we have an ongoing relationship with you and have your full medical record, we can best address your needs. We can determine if you can wait until our office is open, and if not, direct you to where your health needs will be best addressed. This can save you a trip to an emergency room or urgent care center.

You may be directed to visit one of our FastCare Clinics located inside the Camp Hill and Enola Giant stores or PinnacleHealth Express.

What Happens If There's Bad Weather?

If bad weather is forecasted, we will call all patients to notify them of the delay or closing. If you have not received a call or are unsure, please call the office. You also may visit our website for the latest information and updates on any delays or cancellations. Look under the “News” section of the homepage.

What If I Need to Be Hospitalized?

UPMC Pinnacle has three hospitals in convenient locations to serve you:

Your medical information is readily available at these locations making your transitions of care seamless.

UPMC Central Pa. Portal

UPMC Central Pa. Portal provides patients across the central Pennsylvania region with secure access to their health information. It is the fastest way to send a message to your doctor, refill prescriptions, get test results, and schedule and manage appointments, including video visits.

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