Thank you for choosing UPMC Pinnacle as your primary care provider. Our procedures and policies are designed to make it easy and convenient for you and your family to access the best medical care.
As a valuable member of your health care team, your needs and comfort are our top priorities. Our staff will help you plan your visits, make appointments, and access a wide range of health care services available at UPMC Pinnacle.
If you have an insurance co-pay for office visits, we ask that you pay that at the time of your appointment.
We accept MasterCard, Visa, Discover, as well as debit cards for payment.
We participate with many insurances and ask that you check with your company with any questions you have about your coverage. You are responsible for any non-covered charges.
If you need a referral to see a specialist, please contact our office at least three days in advance.
When your medicine is refilled depends on the type of medicine you take. Below are things you can do to make sure you have the medicine you need:
Calling your pharmacy before you need more medicine helps to make sure you don’t run out. Sometimes we need to call your insurance company. Some medicine must be ordered. Sometimes your PCP will want to talk to you. These things can take time.
If you have an emergency, please go to the nearest hospital emergency room or call 911.
If you need to be hospitalized, we prefer you choose one of the following:
Since we now have one electronic health record system, we can access and manage your care better if you stay within UPMC Pinnacle.
When you need to make an appointment, feel sick, or have a question, call your PCP first. If you are feeling sick, we can usually see you on the same day. If what we have available is hard for your schedule, we have many walk-in locations to help you feel better fast. You can find a list of our walk-in and urgent care locations and hours on our website.
When you need to talk with a nurse or someone in your PCP office, our call center will help connect you. If your provider is with another patient when you call, someone will take a message for you. You might also talk to a nurse in our Nurse Advice Center. One phone number connects you to everything you need!
When you have an important health need, call us. Even if your PCP office is closed. We have a Nurse Advice Center ready to talk with you and help you decide what is best for your health. Just call the number you use for your PCP office. If you have an emergency, please go to the nearest hospital emergency room or call 911.
We're here 24/7. You can call us anytime. Our phones are answered no matter what time it is. That’s because we’re here, all day every day.
Because your appointment time is valuable, we ask for a 24-hour notice if you need to reschedule or cancel an appointment. If you miss an appointment, we’ll call you to reschedule.
If you have any questions about a bill, call the office you visited first. If they can’t help you, you may be referred to UPMC Pinnacle Billing Department.
Call UPMC Phone Line at 717-231-8900 or email firstname.lastname@example.org and let one of our friendly customer service assist you.
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